Again, your challenge is not just to improve. It is to break the service paradigm in your industry or market so that customers aren’t just satisfied, they’re so shocked that they tell strangers on the street how good you are.
John Francis "Jack" Welch, Jr. (born November 19, 1935) was Chairman and CEO of General Electric between 1981 and 2001. During his tenure, GE increased its market capitalization by over $400 billion. He remains a highly-regarded figure in business circles due to his innovative management strategies and leadership style.