Three-fourths of the people you will ever meet are hungering and thirsting for sympathy. Give it to them, and they will love you.

Ask questions instead of giving direct orders.

Let us praise even the slightest improvement. That inspires the other person to keep on improving.

Control your temper. Remember, you can measure the size of a person by what makes him or her angry.

The unvarnished truth is that almost all the people you meet feel themselves superior to you in some way, and a sure way to their hearts is to let them realize in some subtle way that you recognize their importance, and recognize it sincerely.

There is a reason why the other man thinks and acts as he does. Ferret out that reason - and you have the key to his actions, perhaps to his personality. Try honestly to put yourself in his place.

Let the other person do a great deal of the talking.

Get the other person saying "yes, yes" immediately.

You will never get into trouble by admitting that you may be wrong. That will stop all argument and inspire your opponent to be just as fair and open and broad-minded as you are. It will make him want to admit that he, too, may be wrong.

Make the other person feel important - and do it sincerely.

Whenever you go out-of-doors, draw the chin in, carry the crown of the head high, and fill the lungs to the utmost; drink in the sunshine; greet your friends with a smile, and put soul into every handclasp. Do not fear being misunderstood and do not waste a minute thinking about your enemies. Try to fix firmly in your mind what you would like to do; and then, without veering off direction, you will move straight to the goal. Keep your mind on the great and splendid things you would like to do, and then, as the days go gliding away, you will find yourself unconsciously seizing upon the opportunities that are required for the fulfillment of your desire. Advice from Elbert Hubbard

Talk about your own mistakes before criticizing the other person.

Call attention to people's mistakes indirectly.

Wouldn't you like to have a magic phrase that would stop arguments, eliminate ill feeling, create good will, and make the other person listen attentively? Yes? All right. Here it is: "I don't blame you one iota for feeling as you do. If I were you I would undoubtedly feel just as you do."

If you disagree with them you may be tempted to interrupt. But don't. It is dangerous. They won't pay attention to you while they still have a lot of ideas of their own crying for expression. So listen
patiently and with an open mind.

You can tell people they are wrong by a look or an intonation or a gesture just as eloquently as you can in words - and if you tell them they are wrong, do you make them want to agree with you? Never! For you have struck a direct blow at their intelligence, judgment, pride and self-respect. That will make them want to strike back. But it will never make them want to change their minds. You may then hurl at them all the logic of a Plato or an Immanuel Kant, but you will not alter their opinions, for you have hurt their feelings.

It isn't what you have or who you are or where you are or what you are doing that makes you happy or unhappy. It is what you think about it. For example, two people may be in the same place, doing the same thing; both may have about an equal amount of money and prestige - and yet one may be miserable and the other happy. Why? Because of a different mental attitude. I have seen just as many happy faces among the poor peasants toiling with their primitive tools in the devastating heat of the tropics as I have seen in air-conditioned offices in New York, Chicago or Los Angeles.

You don't feel like smiling? Then what? Two things. First, force yourself to smile. If you are alone, force yourself to whistle or hum a tune or sing. Act as if you were already happy, and that will tend to make you happy. Here is the way the psychologist and philosopher William James put it:
"Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate the feeling, which is not.

Thousands of salespeople are pounding the pavements today, tired, discouraged and underpaid. Why? Because they are always thinking only of what they want. They don't realize that neither you nor I want to buy anything. If we did, we would go out and buy it. But both of us are eternally interested in solving our problems. And if salespeople can show us how their services or merchandise will help us solve our problems, they won't need to sell us. We'll buy. And customers like to feel that they are buying - not being sold.

So the only way on earth to influence other people is to talk about what they want and show them how to get it.

These investigations revealed that even in such technical lines as engineering, about 15 percent of one's financial success is due to one's technical knowledge and about 85 percent is due to skill in human engineering-to personality and the ability to lead people.

Disraeli said: "Life is too short to be little." [...] often we allow ourselves to be upset by small things we should despise and forget. ... Here we are on this earth, with only a few more decades to live, and we lose many irreplaceable hours brooding over grievances that, in a year's time, will be forgotten by us and by everybody. No, let us devote our life to worth-while actions and feelings, to great thoughts, real affections and enduring undertakings.

Once you have made a careful decision based on facts, go into action. Don't stop to reconsider. Don't begin to hesitate, worry, and retrace your steps. Don't lose yourself in self-doubting which begets other doubts. Don't keep looking back over your shoulder.

1. What am I worrying about?
2. What can I do about it?
"I used to try to answer those questions without writing them down. But I stopped that years ago. I
found that writing down both the questions and the answers clarifies my thinking.

Those who keep the peace of their inner selves in the midst of the tumult of the modern city are immune from nervous diseases. Said by Dr. Alexis Carrel